Frequently Asked Questions

TICKETS

FESTIVAL ACCESS

ITEMS ALLOWED

SAFETY

ON-SITE CAMPING

LODGING AND RV PARKS

CONVENIENCES

OTHER STUFF

TICKETS

WHAT ARE MY TICKET OPTIONS?

This year we’re offering both general admission (GA) and VIP weekend passes that include access to all three nights of the fest. See below for details on each pass type. We may release single-day passes closer to the event, depending on availability. We’re also offering a limited number of on-site camping spots just a short walk from the stage that can be reserved Thursday-Sunday.

WHAT’S INCLUDED WITH MY TICKET? 

A GA 3-Day pass to Fort Desolation Fest gives you general admission to all three days of the festival, including:

  • All GA areas, amenities and activities
  • Food vendor area
  • GA bar area (21+ only)
  • Free parking
  • Re-entry until 10pm each night

A VIP 3-Day pass to Fort Desolation Fest (limited quantity available) gives you all the benefits of a GA 3-Day pass, plus the following VIP benefits:

  • VIP viewing area close to the main stage
  • VIP bar (21+) near the main stage, offering premium drink selections
  • Special VIP vehicle entrance
  • VIP parking just a short walk from the main stage

 

DO YOU OFFER A PAYMENT PLAN? 

Yes, you can choose a payment plan toward the end of the checkout process through Klarna. However, the payment plan does not apply to our Luxury Villas or Luxury Suites.

 

ARE TICKETS REFUNDABLE?

Only in the unlikely case that we have to cancel Fort Desolation Fest will we refund any purchases. THERE WILL BE NO OTHER REFUNDS GIVEN.  In the unlikely case that we have to reschedule the festival, we’ll honor your ticket for the rescheduled date. Please note that tickets purchased for Fort Desolation Fest are for the festival in general and NOT for any particular artist. If an artist cancels or does not perform for any reason, there will be no refunds issued.  

  

WILL TICKET PRICES OR CAMPING PRICES GO UP AT ANY POINT?

Fort Desolation Fest utilizes dynamic pricing, which means ticket and camping prices may go up and down at times based on demand and availability. This is a common practice for concerts, sporting events and festivals these days.

 

DO I NEED MY PASS ON ALL THREE DAYS?

You’ll need your AXS ID mobile ticket at check-in. After that, your wristband becomes your ticket, so don’t remove it until the festival ends on Saturday night. 

 

WHAT IF MY FAVORITE ARTIST CAN’T PERFORM AT FORT DESOLATION FEST AFTER ALL?

It’s highly unlikely, but in the case that an artist performing at Fort Desolation Fest has to cancel/does not perform due to illness or any other reason, NO refunds will be issued. Fort Desolation Fest passes purchased are for the festival in general and not for any particular artist. The good news is that Fort Desolation Fest is full of incredible artists who you’ll be glad you got to see.

 

WHEN WILL THE DAILY MUSIC SCHEDULE BE PUBLISHED?

We won’t be announcing the daily music schedule until closer to the festival. Definitely don’t wait for this before purchasing your passes, as they may sell out long before we announce the schedule, and we may or may not choose to release single-day passes as the event gets closer.

 

ARE KIDS ALLOWED? AND DO THEY NEED A TICKET?

Children 12 and younger can attend Fort Desolation Fest FREE with a ticket-holding adult.

FESTIVAL ACCESS

WILL THERE BE ACCESS FOR INDIVIDUALS WITH DISABILITIES?

Yes! Our festival grounds are ADA accessible. We offer ADA parking for guests who need it, as well as a designated ADA viewing area located directly in front of the sound booth with seating available. We also offer ADA bathroom access at the festival. 

Please note that the event takes place in an open field. While the grounds are accessible, the terrain is primarily grass and natural surfaces, which may be uneven in some areas. We recommend planning accordingly.

If you have specific accessibility questions or would like to request accommodations in advance, please reach out to us at box@tsrpresents.com—we’d be happy to help make your experience as smooth and enjoyable as possible.

 

WILL THERE BE PARKING AT THE FESTIVAL?

Yes! GA parking is first come, first served—and free at Fort Desolation Fest this year. It’s about a 15-minute walk (and an even shorter shuttle ride) from the festival grounds. And VIP pass holders get access to VIP parking very close to the main stage on the festival grounds. 

WHEN IS CAMPGROUND CHECK-IN AND CHECK-OUT?

Camping check-in begins Thursday, September 24 at 12pm. Camping checkout ends Sunday, September 27 at 12pm.

  

WHAT TIME CAN I ARRIVE FOR THE MUSIC EACH NIGHT?

We’ll announce the exact time that the doors open and the music starts each night as the festival gets closer, but doors to the concert area usually open between 30 minutes and an hour before music begins. 

 

DO I NEED MY I.D. AT THE FESTIVAL?

Yes. Your ID may be required to pick up your passes, etc. And if you plan on drinking alcohol, you’ll need your government-issued ID, driver’s license or passport at the festival.

 

IS THERE RE-ENTRY INTO THE FESTIVAL? DOES IT END AT A PARTICULAR TIME EACH NIGHT?

Yes, you may come and go from the festival with your festival wristband until 10pm each night, but will be subject to search with each re-entry. 

 

WILL THERE BE PHOTOGRAPHY AND FILMING AT THE FESTIVAL?

Yes! Please note that by being at the festival, you consent to your image, voice and/or likeness being used, without compensation, in photos and/or videos being taken by Fort Desolation and its partners for use in any number of future promotional efforts, which may include websites, social media and other media. You also release Fort Desolation and its partners, as well as its/their successors and licensees, from any liability of any nature.

ITEMS ALLOWED

WHAT CAN I BRING INSIDE THE FESTIVAL?

  • Small bag/backpack (no bigger than 18” tall, 13” wide and 8” deep when packed) with one main pocket/opening for easy searching
  • Low-profile lawn chairs (11” seat height or less) for the concert area
  • Blanket 
  • Empty water bottle or hydration pack (NOT glass) for filling at our free water stations
  • Poncho
  • Jacket
  • Sunscreen 
  • Bug spray
  • Baby stroller if needed
  • Binoculars
  • Cell phone
  • Basic point-and-shoot camera
  • Any necessary prescription(s) with your personalized pharmacy label attached
  • Any over-the-counter medications needed for that particular day
  • Portable cell-phone charger

 

WHAT CAN’T I BRING INSIDE THE FESTIVAL CONCERT AREA?

  • NO bag bigger than 18” tall, 13” wide and 8” deep when packed
  • NO chairs with a seat height over 11”
  • NO outside food or beverages
  • NO umbrellas or shade structures
  • NO coolers
  • NO glass containers of any kind
  • NO smoking (cigarettes, vaping devices, e-cigarettes)
  • NO outside alcohol of any kind (but we’ll have alcohol for sale in specific areas for those 21+)
  • NO illegal substances of any kind
  • NO weapons of any kind
  • NO fireworks or explosives of any kind
  • NO pets/animals
  • NO selfie sticks
  • NO bicycles, carts, skateboards, scooters or personal motorized vehicles of any kind
  • NO professional audio-recording or video-recording devices, including detachable lenses, tripods, GoPros, mounts, drones, etc.
  • NO unauthorized marketing materials including flyers, stickers, samples or other giveaways

 

ARE CAMPING CHAIRS ALLOWED?

You’re welcome to bring low-profile, folding camping chairs with a seat height of 11” or less off the ground inside the concert area. NO tall lawn chairs or other seating is allowed. We’ll be checking your seat height at the entrance. Also, camping chairs CANNOT be left overnight to save your spot for the next day. You’ll need to take your chairs back to your camp or other lodging each night.

 

CAN I BRING AN UMBRELLA OR SUNSHADE?

No umbrellas or sunshades are allowed. Ponchos are welcome in case it happens to rain. 

 

WILL THERE BE A LOST-AND-FOUND?

Yes! This will live at the desk at the main entry to the concert area after doors open each night. If you realize you’ve lost something after the festival, email us at box@tsrpresents.com and we’ll let you know if we found it. 

 

CAN I SMOKE AT THE FESTIVAL?

No smoking of any kind (cigarettes, vaping devices, e-cigarettes) is allowed at Fort Desolation Fest.

SAFETY

WILL THERE BE SECURITY GUARDS ON SITE?

Yes. We’ll have trained security guards around the festival and campground.

 

WILL THERE BE FIRST AID?

Definitely! The first aid tent will be clearly marked, and any festival employee or volunteer will be able to point you in the right direction.

 

WILL WE BE SEARCHED?

Every bag will be searched upon entering the concert area of the festival. We also reserve the right to search the campground if needed.

 

ARE DOGS ALLOWED INSIDE THE CONCERT AREA?

NO dogs are allowed inside the concert area of the festival.

ARE DOGS ALLOWED ON THE CAMPGROUND?

If you’ve reserved a festival camping spot, your dog is allowed within the campground only, and must be on a leash at all times. Keep in mind that Fort Desolation Fest takes place on a working ranch with all sorts of animals on the property. Also, if your dog shows aggressive behavior or is not on a leash, you’ll be asked to leave the property.

WHERE’S THE NEAREST MEDICAL FACILITY?

The Wayne Community Health Center in Bicknell, Utah is located at 128 South 300 West, Bicknell, UT 84715. Learn more at https://waynechc.org/.

ON-SITE CAMPING

WHAT SHOULD I KNOW BEFORE BUYING A CAMPING BUNDLE AND RESERVING A CAMPING SPOT?

We offer a limited number of camping spots on the Cougar Ridge Resort property, just a short walk from the concert area. 

 

  • Camping spots are now camping bundles, including two festival passes (either GA or VIP, depending on the bundle you choose).
  • Like in past years, the camping spots that come with camping bundles are available in the following sizes: 20’ x 20’, 30’ x 30’ and a very limited number of 30’ x 50’ Large RV spots.
  • Camping spots/bundles may only be reserved for all three nights of the festival (NOT for individual nights).
  • Each 20’ x 20’ camping spot is for ONE VEHICLE ONLY (no trailers allowed).
  • Vehicles pulling a travel trailer MAY NOT reserve a 20’ x 20’ spot.
  • Vehicles pulling a travel trailer are ONLY allowed to reserve a 30’ x 30’ or 30’ x 50’ Large RV spot
  • PLEASE CAREFULLY MEASURE YOUR VEHICLE BEFORE CHOOSING THE SIZE OF YOUR CAMPING SPOT.
  • If you reserve a 30’ x 30’ camping spot you may have either two vehicles or one vehicle plus a travel trailer. 
  • Your vehicle and trailer (if applicable) must fit in your spot without touching your neighbor’s spot, with no exceptions. IF YOUR VEHICLE DOESN’T FIT IN YOUR SPOT AS DESCRIBED ABOVE, YOU’LL BE ASKED TO FIND ACCOMMODATIONS ELSEWHERE.
  • The festival campground is “dry camping,” with NO water or power hookups.
  • Generators will be allowed ONLY for those renting 30’ x 50’ Large RV spots, which will be in a separate area, and ONLY between 9am-10pm.
  • A very limited number of 30’ x 50’ Large RV camping spots are available specifically for RVs or vehicles with trailers that won’t fit in the smaller spots. Each 30’ x 50’ camping spot can have a large motorhome—or one RV plus two vehicles.  
  • There will be plenty of porta-potties that will be emptied and cleaned daily, as well as drinking water stations and a dumpster for discarding trash near/in the campground.
  • Camping check-in will begin Thursday, September 24 at 12pm.
  • Camping checkout will end Sunday, September 27 at 12pm.

  

WHAT ARE THE CAMPGROUND RULES? 

  • In consideration of our performing artists and the safety of others, we ask that all campers’ vehicles be back in the campground before the music starts each day.
  • Please be cool to your campground neighbors.
  • Drive 5 mph or less in the campground and keep an eye out for people as you go.
  • Please manage your own trash. Then put it in the large dumpster nearby.
  • Fires are allowed only in above-ground PROPANE fire pits, stoves and grills—and must be watched at all times.
  • Remember: NO DOGS ARE ALLOWED in the music festival area. And dogs in the campground MUST BE ON LEASH AT ALL TIMES.
  • No climbing on the surrounding rocks and ridges.
  • No firearms, weapons or other projectiles of any kind.
  • No illegal substances of any kind.
  • No fireworks or explosives of any kind.
  • No cigarettes, vaping devices or e-cigarettes.
  • No generators allowed—unless you’re in a 30’ x 50’ Large RV camping spot, and then ONLY from 9am-10pm.
  • Drones are not allowed to be flown on the festival grounds or in the campgrounds.
  • No dumping or draining gray or black water anywhere on the property.
  • All campers must be checked out by 12pm on Sunday, September 27.

WILL THERE BE WATER, POWER HOOKUPS OR DUMPSTERS IN THE CAMPGROUND?

We only offer dry camping at Fort Desolation Fest—with no water, power or sewer hookups in the campgrounds. However, we’ll have drinking-water stations in the campgrounds and the concert area of the festival. And we’ll have a dumpster on site for depositing your collected trash. If you’re looking for full trailer hookups, check out the RV parks in our list of local lodging options. Please bring everything you need with you to the campground and pack out everything you pack in. 

 

WILL THERE BE TOILETS IN THE CAMPGROUND?

Yes, there will be plenty of port-a-potties throughout the festival and campground areas. But no sinks, showers, etc. 

 

ARE CAMPING SPOTS SELECTED IN ADVANCE? OR FIRST-COME, FIRST-SERVED? 

You pick your specific camping spot at the time of purchase. 

 

WHEN CAN CAMPERS ARRIVE ON THURSDAY? AND WHAT TIME MUST THEY CHECK OUT ON SUNDAY?

Weekend music pass holders who have reserved camping spots at Fort Desolation Fest may check-in after 12 noon on Thursday, September 24 and must check out by 12 noon on Sunday, September 27.

  

HOW MANY PEOPLE CAN STAY IN MY CAMPING SPOT?

Up to six people are allowed in the 20’ x 20’ and 30’ x 30’ camping spots. And up to eight people are allowed in the 30’ x 50’ Large RV camping spots. Each person staying in a camping spot must have their own weekend pass to Fort Desolation Fest.

  

CAN I PARK MY VEHICLE IN MY ON-SITE CAMPING SPOT?

Yes. If you’ve reserved an on-site camping spot at the festival, you may park your car in that spot. If you reserve a 20’ 20’ camping spot, only one vehicle is allowed—and no travel trailers. If you reserve a 30’ x 30’ camping spot, you may have either two vehicles OR one vehicle plus a travel trailer. If you reserve a 30’ x 50’, you may have a large motorhome—or one RV plus two vehicles.  

 

IS THERE A VEHICLE SIZE LIMIT FOR CAMPING?

If your vehicle can fit in the dimensions of a camping spot without touching the next spot, it’s allowed. We’re offering 20’ x 20’, 30’ x 30’ and a very limited number of 30’ x 50’ Large RV camping spots at the festival. TRAVEL TRAILERS ARE ONLY ALLOWED IN 30’ X 30’ OR 30’ X 50’ LARGE RV CAMPING SPOTS.

 

CAN I HAVE A GENERATOR IN MY CAMPING SPOT?

Generators are only allowed in 30’ x 50’ Large RV camping spots, and only between the hours of 9am and 10pm.

 

CAN I HAVE A CAMPFIRE IN MY CAMPING SPOT?

No wood-burning fires or charcoal grills are allowed. Fires are allowed ONLY in above-ground propane fire pits, stoves and grills. And they must be watched at all times. 

 

CAN I HAVE A GAS STOVE IN MY CAMPING SPOT?

Yes! Gas stoves are allowed in the campground.

 

CAN I BRING MY OWN FOOD AND DRINKS TO THE CAMPGROUND?

Yes! But no outside food or drinks are allowed inside the concert area of the festival.

  

WILL THERE BE TRASH CANS IN THE CAMPGROUND?

No, but we’ll have a dumpster on site for your collected trash.

 

CAN I GO BACK AND FORTH BETWEEN MY CAMPING SPOT AND THE FESTIVAL THROUGHOUT THE WEEKEND?

On-site campers may come and go between their camping spots and the festival with their passes until 10pm each night, but will be subject to search with each re-entry.

  

WHAT CAN’T I BRING TO THE CAMPGROUND?

  • No generators—unless you’re in a 30’ x 50’ Large RV camping spot, and then only between 9am and 10pm
  • No cigarettes, vaping devices or e-cigarettes
  • No illegal substances of any kind
  • No firearms, weapons or other projectile items of any kind, including but not limited to: BB guns, air guns, paintball guns, pellet guns, sling shots, archery, pistols and rifles.
  • No drones
  • No fireworks or explosives of any kind

LODGING AND RV PARKS

WHAT ARE SOME OTHER PLACES TO STAY IN THE AREA?

Here’s a list of lodging and RV parks in the Torrey area. WE STRONGLY SUGGEST YOU BOOK YOUR LODGING AS SOON AS POSSIBLE, AS IT WILL GO FAST.  

CONVENIENCES

WILL THERE BE FOOD AT THE FESTIVAL?

Absolutely. We’ll have a variety of food trucks at Fort Desolation Fest during the hours of the festival Thursday, Friday and Saturday evenings. 

 

WILL THERE BE WATER STATIONS AND OTHER BEVERAGES?

For sure! Please bring your own empty, non-glass water bottle into the festival and fill it up with water as needed. You’ll also be able to buy sodas and such from our food trucks, and individuals 21+ will be able to buy and drink alcohol in designated areas.

 

WILL ALCOHOL BE SERVED AT THE FESTIVAL?

Yes! But, of course, only for those with a government ID showing that they’re 21+, and only in designated 21+ areas.

 

WILL THERE BE VEGETARIAN AND/OR GLUTEN-FREE FOOD?

There will be vegetarian and gluten-free options in some of our food trucks. 

 

WILL THERE BE FORT DESOLATION OR FORT DESOLATION FEST MERCH FOR SALE?

Absolutely. Lots!

 

WHAT WILL MY PAYMENT OPTIONS BE AT THE FESTIVAL?

Fort Desolation Fest is a cashless event, accepting only credit and debit cards for payment.

  

WILL THERE BE CELL SERVICE OR WIRELESS INTERNET AT THE FESTIVAL?

Cell phone service can be spotty depending on your provider, so plan accordingly. No internet service will be provided at the festival.

 

CAN I BRING MY OWN FOOD AND DRINKS INTO THE CONCERT AREA?

No outside food and drinks are allowed inside the music area of the festival.

CAN I BRING MY OWN FOOD AND DRINKS INTO THE CAMPGROUND?

Yes.

 

WILL THERE BE BATHROOMS AT THE FESTIVAL?

We’ll have port-a-potties around the property during the festival. Showers and restrooms come with the purchase of an Oasis Pool & Fitness Center pass.

OTHER STUFF

ARE YOU ACCEPTING VENDORS OR EXHIBITORS FOR FORT DESOLATION FEST?

We don’t offer a vendor area at Fort Desolation Fest. We do have a few sponsorship opportunities. Email us with any questions at info@fortdesolation.com.

 

WHAT WILL THE WEATHER BE LIKE?

Typically it’s in the mid-70s during the day and mid-50s at night in Torrey in September.

 

IS THE FESTIVAL RAIN OR SHINE?

It sure is! And while no umbrellas are allowed, you can bring a poncho to prepare for the unlikely case of rain.

 

WHERE SHOULD I STAY IF I DON’T WANT TO CAMP OR CAN’T GET A CAMPING SPOT AT THE FESTIVAL?

Here’s a list of other lodging options in the Torrey area.

 

CAN I TAKE PICTURES AND VIDEO AT THE FESTIVAL?

You can take photos and video with a smartphone or a small point-and-shoot camera. Just not with any sort of professional audio or video recording device, and no detachable lenses, tripods, GoPros, mounts, drones, etc. are allowed.

    

DO YOU OFFER MEDIA ACCESS?

Our media team (photography, video, etc.) is already in place for the festival. And we don’t currently have a program for professional members of the media.

 

WHAT IF I HAVE OTHER QUESTIONS ABOUT THE FESTIVAL?

If you have questions about festival passes, camping bundles, packages or other festival purchases, please contact box@tsrpresents.com.

Other questions about Fort Desolation Fest? Email us at info@fortdesolation.com. We’re a small team wearing lots of hats, but we do our best to reply to messages within a day or two during the week.